Award Winning Managed IT Services London and Warrington
Cloud Computing
Private Cloud Solutions, VMware Private Cloud Solution, Microsoft Private Cloud Solution, Hybrid Cloud Solutions
End User Computing
Physical Desktop Management, Application Services, Mobile Device Management, Windows 7 & 8 Upgrade and Migration Services, Desktop Virtualisation Services
Enterprise Networking
Sharing applications, Speeding up access to information, Enhancing customer service, Reducing operating costs
Installation
Extensive geographical reach, Multi-vendor multi-technology capability, Flexible project management to move with demand, Infrastructure supporting large scale rollouts
Enterprise Identity and Management
Preventive controls of internal threats, Multi-channel defence , cloud, social access and mobile, Simplification of cloud integrations and identity silos, Monitoring profiles
Enterprise Security
Mobility, Improved productivity, Reduced costs
Data Centre
Load Balancing, Cisco Application Centric Infrastructure (ACI), VMware NSX, Cisco UCS / Flexpod
Unified Comms and Mobility
Microsoft unified communications and mobility solutions, Multi-vendor Voice and Unifi ed Communications, BYOD Solutions
Pre-Sales Support
Network Design and Configurations, Project Management, Senior Engineering Consultancy & ITIL based service design
IT Support Services
Hardware Maintenance
Multi-vendor, multi-technology hardware maintenance cover, Bespoke contracts with guaranteed fix SLAs, UK & Ireland coverage.
Software Maintenance
Software Support through Sequential Networks' Flexsupport offering, Microsoft Premier Support for the complete Microsoft stack, Bespoke contracts with guaranteed fi x SLAs, UK & Ireland coverage
Service Desk
24/7 support, 365 days a year, UK based service desk analysts providing a single point of contact for incidents, Unlimited SLAs through our Service Level Management, Secure customer portal so incident calls can be tracked by all
FOR EXPERT ADVISE TO HELP SUPPORT YOUR IT ENVIRONMENT.
Managed IT Services
Bronze Service
Whilst the Bronze service is the tip of the iceberg when it comes to Sequential Managed IT Services, it is our ultimate value pack, covering the crucial services every IT company needs.
What does the Bronze Service provide?
Break/Fix Summary Reporting Monitoring and Alerting 24x7x365
Benefits of the Bronze Managed Service
When it comes to Managed Services, Bronze customers have all the fundamentals covered, benefiting from a proactive monitoring that works around the clock and a Break / Fix service that underpins all Managed Services offerings.
Silver Service
Sequential offers a Silver package of managed services which is the middle strand of the three available; the Silver option provides an enhanced reactive service by working hand in hand with break/fix.
The Silver range is a compilation of the Bronze package with some advantageous additions.
Summary Reporting Break / Fix 24x7x365 Monitoring and Alerting Inclusive RU Budget / Device Reactive Incident
Benefits of the Silver Managed Service
Silver Managed Services customers benefit from the Sequential Service Delivery team who will provide quarterly summary reports, giving focus to system health and stability. Amongst other service benefits that feature within the Silver service is the Inclusive Budget / Device, in this service the changes conducted are carried out on a charge back scheme using "Resource Units".
Gold Service
By providing comprehensive proactive services across all network environments, Gold service enables IT providers to deliver flexible, resilient IT business solutions to meet their customers' ever-changing demands.
Gold incorporates all services from both Bronze and Silver alongside a number of management and reporting services, giving IT providers a clear competitive market advantage.
Summary Reporting 24x7x365 Monitoring and Alerting Inclusive RU Budget / Device Reactive Incident Full SDA Reporting Ad-hoc Reporting Proactive Incident Problem Management Change Management Administration
Benefits of the Gold Managed Services:
Gold service users benefit from regular admin reviews and maintenance, as well as routine system reviews by 3rd line engineers in order to proactively isolate and solve any arising issues. Sometimes not all reporting requirements fall into the regular full service delivery report schedule, which is why Gold includes the additional Ad-hoc Reporting service.
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Let us take IT off your plate
Talk to a UK based specialist about outsourcing your IT to a team that acts as an extension of your business.